New Features
End of Summer Specials
It is that time of year. Labor day is approaching fast, soon the leaves in the trees will begin to fall, football pools startup and the skiers get their gear out. We also know it is a great time for fun at the casino. We have a fall special we want you to know about.
If you signup for a new RewardsForce account before November 1st, 2012 we’ll knock off 25% of your bill for 6 months. RewardsForce wants to keep this winter warm with this slick deal. You can contact Jeremy to receive a virtual demo today at sales@rewardsforce.com or 206-552-9770.
Introducing Mobile Marketing – Text Promotions & Club Concierge
Today we are announcing the launch of our Mobile Marketing package, which bundles a new texting service with an automated concierge and customer service line. Together these features will revolutionize the way you communicate with your customers.
Send Text Messages to Customers
We have dedicated a lot of late night sessions to take the pain out of managing text campaigns and seamlessly integrating it with our player tracking system. From the dashboard, segment your customers, create your own custom message, attach a promotion and send. There isn’t a faster, more direct or more effective method of communicating with customers. It will completely change the way you think about sending promotions to customers.
Text Specific Customer Segments
The segmentation tool is designed to help organize and filter customers into groups based on demographics, tastes and preferences, level of play, or any combination of player tracking metrics. Easily save segments to use, track and analyze later. No longer are you restricted to generic promotions for the whole club, you can specifically target different types of players with various promotions.
Attach Coupons and Promotions
Create a promotion and the system will automatically generate a unique code for every member that receives the text. The customer presents the coupon onsite and the unique code prevents fraud and multiple redemptions. When entered or scanned into the iPad, the code is then verified and tracked. Texting is integrated with your existing promotions system, so attaching a coupon is as easy as drag and drop. From conception to execution, it only takes a few minutes for thousands of customers to have a promotion in hand.
Track Texting Performance
Use analytics to track who reads your texts and redeems them. Then compare campaigns to better increase performance and target your customers with the promotions that are most likely to increase visits. Know precisely your ROI and direct more promotions towards segments and channels with the highest success rates.
Offer Concierge Service to Your Customers
A concierge serves the customer service needs of guests and that’s precisely the goal of this new feature. With a single customer service line, allow your customers to call an automated system to check their rewards club points, your most recent promotions and events, check tournament information and add their name to poker wait lists. Offer the luxury of concierge with no added effort or manpower.
Call Concierge to Join Wait Lists
Give your players the ability to check and add themselves to wait lists for your poker room. This concierge service is integrated with our Poker Board feature, so when players are added to the wait list their names will appear both on the Poker Board’s wait list and notifies the tournament manager on the iPad.
Want more information about Mobile Marketing?
